Fee policy, including non-payment procedure

Fees Policy

When reserving a place, a deposit of £50 will be required.  In addition, a £50 reservation charge is made. The deposit will be held until the contract ends at which time it will be refunded unless there are any fees are outstanding. The reservation fee reserves your child’s place with us.

Childminding is a business and like all businesses there are costs to cover. Although we all enjoy childcare it is a job and we need to ensure we are paid on a timely basis for the services we provide and also to pay our childcarers. Therefore, we require you to pay us for our childminding services as per this fees policy, unless otherwise agreed between us in writing:

  • We will charge you on a monthly basis (unless otherwise agreed).
  • We will charge you in advance of care being provided. (Any extras provided on an adhoc basis will be billed in arrears.)
  • We will issue you with an invoice for the following months booked child care at least 5 days before the start of the caring period.
  • You will pay the invoice in time for the payment to be cleared in our bank account prior to the due date shown on the invoice.
  • We accept payment in a number of ways, including standing orders, bank transfers, and cheque. Card payments can be made via the childminder agency but will be subject to an additional fee to cover card charges. We would be happy to discuss payment method options with you.
  • If your circumstances change or you are worried that you won’t be able to pay for the care that we provide for your child, please speak to us about it as soon as possible.
  • Please read FE Policy for details on charging and FE places.

Non-payment procedure

If services provided by our childminding provision have been used and not paid for in accordance with our Fees policy, we may follow this non-payment procedure to pursue all unpaid fees. As all childcare fees are payable in advance care for your child may be suspended until such time as payment is received.

Step 1: We will issue you with an unpaid fees reminder asking for full immediate payment (including any relevant bank charges incurred) within 5 working days. This will also include a late payment charge of £5 per day.
The procedure will continue to step 2 unless the full amount owed is paid within 5 working days, or if a payment plan is agreed.

Step 2: We will issue you with a second unpaid fees reminder asking for full immediate payment (including any relevant bank charges incurred and late payment charges) within 5 working days.
The procedure will continue to step 3 unless the full amount owed is paid within 5 working days, or if a payment plan is agreed.

Step 3: We will issue you with a final unpaid fees reminder asking for full immediate payment (including any relevant bank charges incurred and late payment charges) within 5 working days.
The procedure will continue to step 4 unless the full amount owed is paid within 5 working days, or if a payment plan is agreed.

Step 4: We will contact the childminder agency / our legal recovery insurance who will then support in recovery of the payment from you. Please note that may involve legal action, debt collection agencies and additional charges as well as impact on your ability to secure credit.

After seeking advice, we may give you notice of termination of care for your child at any time during this procedure.

Alternatively, we will follow a different non-payment procedure if advised to do so.